Discord is a popular communication platform used by millions of people worldwide. However, like any software, it is not immune to bugs and issues. Reporting these bugs is crucial for maintaining the quality and functionality of the platform. Yet, not all issues are treated equally, and understanding which reports are supported and which are not can save users a lot of time and frustration. In this blog post, we will delve into the various categories of unsupported reports on Discord and provide guidance on how to handle these issues effectively.
Non-Standard Bug Reports
Non-standard bug reports are those that do not fall under the typical bug reporting procedures but can be reported through other channels. Here are some examples:
Payment Related Issues
If you encounter any problems related to payments, such as billing errors or subscription issues, these should be submitted to Billing Support. Discord has a dedicated team to handle these types of concerns efficiently.
Security Bugs
Security is paramount for any online platform. If you discover a security bug, it’s critical to report it promptly to ensure the safety of all users. Discord has specific channels for reporting security vulnerabilities, ensuring they receive the urgent attention they deserve.
Translation Bugs
Translation bugs that do not affect the functionality of the platform should be submitted to Discord’s language feedback page. Accurate translations are essential for a global platform, and your feedback helps improve the experience for non-English speaking users.
API Bugs
If you encounter issues with Discord’s API, these should be reported on the API Docs GitHub Repository. This allows developers to track and address these problems efficiently.
Feature Requests
For those who have suggestions for new features or improvements, Discord provides a dedicated feedback portal. This is the best place to share your ideas and vote on suggestions from other users.
Unsupported Reports
Discord does not support all types of bug reports. Here’s a list of topics that are considered unsupported:
Client Modifications
Reports related to client modifications, such as BeautifulDiscord or BetterDiscord, are not supported. These modifications are unofficial and can introduce their own set of issues, making it difficult for Discord’s support team to address them.
Multiple Instances
Using multiple instances of Discord on the same device simultaneously, such as running Discord Stable, PTB, and Canary at the same time, can cause problems that are not supported by Discord’s bug reporting.
Virtual Machines
Bugs that occur exclusively on virtual machines are not supported. However, if the issue can be reproduced on real hardware, it becomes valid and can be reported through the standard bug reporting channels.
Alpha, Nightly, or Developer Environment Browsers
If a developer environment browser update causes Discord to stop working, it should be reported to the browser developers, not Discord. These environments are often unstable and can introduce issues that are beyond Discord’s control.
Minor Reports
Certain types of minor bugs are also not supported. These include:
Visual Bugs with Low Pixel Offset
Bugs that involve minor visual discrepancies, such as a low pixel offset, are generally not considered severe enough to warrant a report.
Spam-Pressing Buttons
Bugs that result from spam-pressing buttons are not supported. This behavior is typically not representative of normal use and can lead to false positives.
Short-Lived Bugs
Bugs that only appear for a brief moment, such as those that last about a second, are often too transient to be effectively addressed.
Complex Reproduction Steps
Reports that involve a high number of steps to reproduce, such as those requiring a sequence akin to the Konami Code, are generally not supported. The complexity of reproducing these bugs makes them difficult to diagnose and fix.
Long Wait Times
Bugs that manifest only after waiting for several minutes or hours are also not supported. These issues can be challenging to pinpoint and may not be relevant to the majority of users.
Unsupported Platforms
Discord does not support all platforms and devices. Here are some that fall under the unsupported category:
Amazon Tablets (Kindle)
Discord is not supported on Amazon Tablets. Users on these devices may experience issues that cannot be addressed by Discord’s support team.
ChromeOS
While ChromeOS is popular, it is not supported by Discord. Users on this platform may need to seek alternative solutions or workarounds.
Mobile Browser
Using Discord on a mobile browser is not supported. For the best experience, it is recommended to use the official Discord app available on mobile app stores.
Understanding the types of bug reports that are unsupported by Discord can save users time and effort. By knowing where and how to report different issues, users can ensure their concerns are addressed more effectively. Always check Discord’s Help Center for the most up-to-date information on supported and unsupported reports. Your contributions help maintain the quality and functionality of the platform for everyone.
